Shipping policy

Shipping Policy for Quartey Botanicals Skincare

Last Updated: March 1, 2024

At Quartey Botanicals, we strive to provide a seamless shopping experience, including prompt shipping of your skincare products. Our Shipping Policy outlines the details of our shipping process to ensure transparency and clarity for our customers.

Processing Time:

Orders are typically processed and shipped within one business day of receiving your order confirmation. Orders placed on weekends or holidays will be processed on the following business day.

Shipping Methods and Delivery Times:

We offer several shipping options to accommodate your needs:

  1. Standard Shipping: Orders shipped via standard shipping typically arrive within 7-10 business days after leaving our warehouse.
  2. Expedited Shipping: For faster delivery, expedited shipping options are available at checkout. Orders shipped via expedited shipping typically arrive within 4-5 business days after leaving our warehouse.
  3. International Shipping: Not available at this time.

Please note that delivery times are estimates and not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions, carrier delays, or customs processing for international orders.

Shipping Costs:

Shipping costs are calculated based on the weight of your order, the shipping destination, and the selected shipping method. Shipping costs will be displayed at checkout before you complete your purchase.

Order Tracking:

Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment and estimate the delivery date.

Shipping Restrictions:

We currently ship to addresses within the United States only at this time. However, we are unable to ship to P.O. boxes, APO/FPO addresses, or certain remote areas.

Order Changes and Cancellations:

If you need to make changes to your order or cancel it after it has been placed, please contact us as soon as possible. We will do our best to accommodate your request, but once your order has been shipped, changes may not be possible.

Lost or Damaged Shipments:

In the rare event that your shipment is lost or damaged in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order as quickly as possible.

Contact Us:

If you have any questions or concerns about our Shipping Policy or your order, please don't hesitate to contact us at yquartey@quarteybotanicals.com.  Our customer service team is here to assist you.