Refund policy


At Quartey Botanicals, we want you to be completely satisfied with your purchase. If you're not happy with your cosmetic product for any reason, we offer a hassle-free return policy within 30 days of the purchase date. Please read the following guidelines to ensure a smooth return process:

Returns Eligibility:

  1. The product must be returned within 30 days of the purchase date.
  2. The product must be unused, unopened, and in its original packaging.
  3. Returns will only be accepted for products purchased directly from Quartey Botanicals. If you purchased our products from a third-party retailer, please contact them for their return policy.

How to Initiate a Return:

  1. Contact our Customer Service team at yquartey@quarteybotanicals.com to request a return authorization.
  2. Provide your order number and a brief reason for the return.
  3. Our Customer Service team will provide you with instructions on how to return the product.

Return Shipping:

  1. If the return is due to product dissatisfaction or damage during shipping, we will provide a prepaid return shipping label for your convenience.
  2. If the return is not due to product dissatisfaction or damage during shipping, the cost of return shipping will be the responsibility of the customer.

Refund Process:

  1. Once we receive the returned product and verify its condition, we will process your refund.
  2. Refunds will be issued to the original form of payment used for the purchase.
  3. Please allow up to 7-10 business days for the refund to appear in your account.

Exceptions:

  1. For hygiene reasons, we cannot accept returns of used or opened products unless they are damaged during shipping.
  2. We reserve the right to refuse returns that do not meet the above criteria.

Contact Us: If you have any questions or concerns about our return policy, please don't hesitate to contact our Customer Service team at yquartey@quarteybotanicals.com. We're here to help!

Thank you for choosing Quartey Botanicals. We appreciate your business and strive to provide you with the best possible shopping experience.